1. Web Site Owner.
(a) This online privacy notice discloses information practices for www.resolveheatlhplan.com (the "Site") owned and operated by Resolve Health Plan Administrators, LLC ("Resolve", "our", "us" or "we") including what type of personal identifiable information is requested by the Site, how the information is used, and with whom the information is shared. Note that other web sites linked to the Site may be governed by privacy notices containing different information practices applicable to those sites.
(b) Resolve collects certain information from visitors to the Site. This includes, but is not limited to, the home server domain name, e-mail address, type of computer and web browser, what pages visitor accessed, and limited information about search requests. This information is used to solve technical problems and to calculate overall usage statistics.
(c) At times, Resolve will need personal information regarding a customer or a prospect. It is Resolve's intent to inform you before Resolve collects personal information, such as user's name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, Resolve will respect your wishes.
2. Personal Information That May Be Collected.
(a) Identifying Information. From time to time, Resolve will request a user to provide certain personal identifying information, which may include, but is not limited to: name, postal address, e-mail address, screen name, password, telephone number, facsimile number, method of payment, and credit card number. Resolve may request additional information necessary to establish and maintain customer's account.
(b) Information from Children. Resolve does not sell products or services for purchase by individuals under eighteen (18) years of age ("Child" or "Children"), and will not knowingly (i) collect or post information from a Child without the consent of the parent or guardian of that Child; or (ii) provide any personally identifying information collected from a Child, regardless of its source, to any third party for any purpose whatsoever.
(c) Lost or Stolen Information. If a username or password used for the purposes contemplated in the Site is lost or stolen, the customer should promptly notify Resolve in order to enable Resolve to cancel the lost or stolen information and to update its records with a changed username and/or password.
3. Uses Made of the Information.
(a) Internal Uses. Personal information collected by Resolve may be used by Resolve for the following non-inclusive list of purposes: to reply to inquiries; handle complaints; provide operational notices and in program record-keeping; analyze statistical analysis of customer's behavior; product development; to customize the content and layout of the Site; for internal company reviews. Resolve also processes billing and business requests related to Site participation.
(b) Marketing Uses. Unless you elect to "opt-out" pursuant to Paragraph 7 herein, the information you provide to Site may also be collected, used, analyzed and/or processed by Resolve, or selected third parties on Resolve's behalf, for marketing and other business purposes including providing customers with information about the Site, Resolve products and services, and related information in which the visitor to the Site has indicated an interest.
(c) Stored Information Uses. Resolve stores and retains the information entered on the Site. Stored information is used by Resolve to support visitor interaction with the Site in order to enable Resolve to recommend products, services, or special offers that would be of interest to a visitor to the Site.
4. Disclosure of the Information.
(a) Mergers and Acquisitions. Circumstances may arise where for business reasons, Resolve decides to sell, buy, merge or otherwise reorganize its business. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers.
(b) Agents. Resolve employs or engages other companies and individuals to perform business functions on behalf of Resolve. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.
(c) Affiliated Businesses. Resolve works closely with affiliated businesses operating web sites, providing services or selling products on each other's web sites. Information related to a transaction with an affiliated business is shared with that affiliated business.
(d) Marketing Analysis by Third Parties. Resolve reserves the right to disclose to third parties personal information about its customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.
(e) Disclosure to Governmental Authorities. Resolve releases personal identifying information when Resolve reasonably believes release is appropriate to comply with law, to inform and cooperate with law enforcement agencies or other governmental authorities, to enforce Resolve agreements, or to protect the rights, property or safety of Resolve customers. Resolve may also release such information in an exchange of information with other companies and/or organizations for the purposes of fraud protection and credit risk reduction.
5. Use of Computer Tracking Technologies.
(a) Tracking of Personal Information. Resolve may collect and/or track certain personal information, including but not limited to the following: (i) the home server domain names, e-mail addresses, type of computer, and type of Internet browser used by visitors to the Site; (ii) e-mail addresses of visitors that communicate with Resolve or the Site via e-mail; (iii) information knowingly provided by the visitor in online forms and registration forms (including name, address, e-mail and other personal profile data), and (iv) aggregate and user-specific information regarding web page views.
(c) Collection of Non-Identifiable Information. Resolve may collect non-identifiable information from user visits to the Site in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on the Site; Site and system administration; user analysis; and business decision making. Such information is sometimes known as ''clickstream data.'' Resolve or its contractors may use this data to analyze trends and statistics.
(d) Collection of Personal Information. Resolve collects personal identifying information from each visitor to the Site during a transaction. Resolve may extract some personally identifying information about that transaction in an non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level and not at an individual level to help Resolve understand trends and patterns. This information is not reviewed at an individual level.
6. Information Security.
(a) Commitment to Online Security. Resolve uses advanced technology to ensure security on all data transmitted via the Site. Secure Sockets Layer (SSL) technology is used to transmit all data between browsers and our web server where applicable. In order to use the Site, users must be running an SSL capable browser such as Microsoft Internet Explorer 5.0 (or later version).
(b) No Liability for Acts of Third Parties. Resolve will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Resolve shall not be liable for unauthorized disclosure of personal information due to no fault of Resolve including, but not limited to, errors in transmission and unauthorized acts of Resolve staff and/or third parties.
(b) Opt-Out Right. You have the right at any time to cease permitting personal information to be collected, used or disclosed by Resolve and/or by any third parties with whom Resolve has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting Resolve via e-mail at: firstname.lastname@example.org or via telephone or certified postal mail at the address provided in Paragraph 9 herein. After processing the cancellation, Resolve will delete such personal information from its data base. However, to the extent that you choose to continue using the Site, Resolve may use this personal information as may be reasonably necessary in connection with such use.
8. Access Rights to Data.
(a) Information Maintained by Us. Upon written request from a visitor to the Site, Resolve will provide a reasonable description of the personally identifiable information collected from that visitor that Resolve maintains in its data bank. Resolve can be contacted by e-mail or certified postal mail at the address provided in Paragraph 9 herein.
(b) Corrections and Changes to Personal Information. Visitor may modify, collect, change or update personally identifiable information that Resolve has collected through the Site, or may cause their personal record to be removed from the Resolve database by contacting Resolve by e-mail or certified postal mail at the address provided in Paragraph 9 herein.
9. Contact Information.
Mailing address: 555 W. Granada Blvd. B3, Ormond Beach, FL 32174